Transforming cars
How do the cars transform?
Line the cars up nose to tail and push one into the other by hand. Magnets pull them together and they lock into the new shape. They do not change shape on their own.
Do they need batteries?
The deer, dinosaur and unicorn cars need no batteries. The Santa's Reindeer Sleigh set needs 3 AAA batteries (not included) for its lights, music and motion; they go in Car C, which has a screw-fastened cover, so a small screwdriver is needed.
My sleigh doesn't light up or move.
Check that the batteries are in the right way round and that Car C is switched on, then complete both transformations. The lights, music and motion start once the sleigh is fully assembled.
Can they go back to being cars?
Yes. Fold the pieces back by hand and you can transform them again as many times as you like.
What age are they for?
Ages 3 and up. They contain small parts, so they are not suitable for children under 3.
Chess & board games
Are all the pieces included?
Yes, every set comes complete. If anything is missing, email us within 14 days of delivery and we will put it right.
Orders & delivery
How long does delivery take?
Orders are processed in 1 to 3 business days and usually arrive 2 to 4 weeks after dispatch. See our Shipping Policy for details. Please order early for Christmas; we cannot guarantee delivery by a specific date.
Can I track my order?
Yes. You will receive an email with tracking details when your order ships.
Can I return an item?
Yes, within 30 days of receiving it. See our Refund Policy.
How do I contact you?
Email support@theboardgift.shop or use our contact page. We reply within 1 to 2 business days.